How we handle data, privacy, and account information.

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# Privacy Policy **Last Updated:** July 3, 2026 ## 1. Introduction Welcome to **Pinvida** ("Pinvida," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. Pinvida operates internationally and provides AI-powered services to users worldwide through our website: **https://pinvida.com**. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal information when using our website and services. By accessing or using Pinvida, you agree to the practices described in this Privacy Policy. --- ## 2. Information We Collect We may collect the following categories of information: ### Personal Information When you create an account, purchase a subscription, or contact us, we may collect: * Name * Email address * Account credentials * Billing information * Payment transaction details * Any information you voluntarily provide ### AI Service Data When using our AI services, you may submit: * Text prompts * Images * PDF documents * Other uploaded files supported by the platform We also generate AI responses based on your requests. ### Automatically Collected Information When you use our website, we may automatically collect: * IP address * Browser type and version * Device information * Operating system * Language preferences * Pages visited * Date and time of access * Referring website * Usage statistics --- ## 3. How We Use Your Information We use your information to: * Provide and operate our AI services * Create and manage your account * Authenticate users * Process payments * Deliver AI-generated responses * Improve our services * Monitor platform performance * Detect fraud, abuse, and security threats * Respond to customer support requests * Comply with legal obligations * Send service-related communications * Send promotional emails and product updates (you may unsubscribe at any time) --- ## 4. AI Processing To provide AI-powered functionality, your prompts, uploaded content, and requests may be processed by trusted third-party technology providers solely for the purpose of generating responses and delivering requested features. We do not use your content for purposes unrelated to providing and improving our services unless required by law or with your consent. AI-generated content may contain inaccuracies or incomplete information. You are responsible for reviewing and verifying any output before relying on it for important, financial, legal, medical, educational, or business decisions. --- ## 5. Payment Processing Payments made through Pinvida are securely processed by trusted third-party payment providers, including: * Stripe * PayPal We do not store your complete payment card information on our servers. Payment providers process your payment information according to their own privacy policies and security standards. --- ## 6. Authentication Users may access Pinvida using: * Email and password * Google Sign-In You are responsible for maintaining the confidentiality of your login credentials. --- ## 7. Cookies Pinvida uses essential session cookies to: * Keep you signed in * Maintain secure sessions * Protect against unauthorized access * Ensure proper website functionality Our website also uses analytics technologies to better understand how users interact with our services. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality. --- ## 8. Analytics We use analytics services, including: * Google Analytics * Cloudflare Analytics These services help us understand website usage, improve performance, identify technical issues, and enhance the overall user experience. --- ## 9. How We Share Information We do **not** sell your personal information. We may share information with: * Payment processors * Authentication providers * Cloud infrastructure providers * Analytics providers * Customer support providers * Professional advisors * Government authorities when legally required We only share information that is reasonably necessary to provide our services or comply with applicable laws. --- ## 10. Data Security We implement commercially reasonable technical and organizational safeguards designed to protect your information, including: * HTTPS encryption * Secure authentication * Access controls * Security monitoring * Industry-standard security practices However, no system can guarantee absolute security. Users are encouraged to protect their account credentials and use strong passwords. --- ## 11. Data Retention We retain personal information only for as long as necessary to: * Provide our services * Maintain your account * Meet legal obligations * Resolve disputes * Enforce our agreements Certain AI-related data may be retained for operational, security, fraud prevention, or legal compliance purposes. --- ## 12. Your Rights Depending on yo